Technical notes and manuals available to field engineers.
A key area to help the field engineers was the creation of the Technical Knowledge Base. This consisted of a forum where engineers could access technical notes and information shared by Technical Manager and other Field Engineers, which was searchable by equipment make and model, error code or text search.
Technical and Service Manuals were also available in PDF format for field staff to access.
Technical and Service Manuals were also available in PDF format for field staff to access.
Tech Stack & Software
- HTML
- CSS
- JavaScript
- VBScript
- Classic ASP
- Adobe Dreamweaver
- Adobe Fireworks
- MySQL
- MySQL Workbench