Online Repair request form and Intranet based administration system.
Most equipment repair work carried out by Uniter was carried out under warranty or maintenance agreements, a lot of call-outs were for ad-hoc chargeable repairs. To book such a repair, the client would need to phone the national call-centre.
The online service was created to allow clients to request a chargeable callout via the Uniter website, following these steps.
The online service was created to allow clients to request a chargeable callout via the Uniter website, following these steps.
- Select make and model of the faulty equipment
- View and accept the repair charges for the specified model, or take an annual maintenance agreement
- Specify location and payment details
- Detail equipment fault details
On completion of the callout request, the client would receive a confirmation email. A notification email would also be sent to the helpdesk agents responsible for processing the online requests within the main field engineering system.
Administration reports allowed the call centre staff to monitor booking requests placed, trigger update emails to the client, monitor usage trends within this system.
Administration reports allowed the call centre staff to monitor booking requests placed, trigger update emails to the client, monitor usage trends within this system.
Tech Stack & Software
- HTML
- CSS
- JavaScript
- VBScript
- Classic ASP
- Adobe Dreamweaver
- Adobe Fireworks
- MySQL
- MySQL Workbench