The Contract Management tools covered the service agreement sales process from the initial sales lead to document creation.

Sales Leads
Details entered via the Request Information pages of the main website were processed by the sales team via the intranet.

Service Agreement Documentation
Once a contract sale had been discussed with the client, the agreement paperwork could be drawn up. Taking the pricing data from the Contract Bandings for each machine to be covered, a contract document was created by the system, detailing all equipment to be covered and its location, along with billing information

Commission claims/payments
Each contract sale earnt commission for the member of staff. Commission claims would be requested by the user, with the payments administer by the Accounts Department.

Contract Bandings
With the number of different makes and models on the market at the time, Service Agreement pricing was divided into bands. A database of makes and models of equipment was held, with each record linked to one of six band prices.

Facts & Figures
Further data was recorded about each model of machine, linked to the Contract Bandings equipment records. These details were used in the Facts & Figures equipment guide booklet, and its associated pages on the website. Using this data, we were also able calculate the print cost per A4 page for each machine.